Optimized Operations, Continuous Support: Our Comprehensive Managed Services
Beyond implementation, we provide 24/7 expert support to ensure the peak performance, security, and compliance of your critical ERP, Cloud, and IT infrastructure.
Sustaining Excellence, Maximizing Value
Implementing new technologies is just the first step. The true value lies in sustained performance, continuous optimization, and proactive management.
Our comprehensive Managed Services offload the operational burden of managing complex IT landscapes, allowing your internal teams to focus on strategic initiatives and innovation. We act as a seamless extension of your organization, ensuring peak performance, security, and compliance through SLA-driven support and a commitment to proactive care.
Key Features & Benefits of Our Managed Services
1.24/7 Monitoring & Proactive Alerting
- Round-the-clock surveillance of your ERP systems, cloud infrastructure, IAM platforms, GRC tools, and cybersecurity solutions.
- We leverage advanced monitoring tools (Splunk, Datadog, Azure Monitor) to detect anomalies, performance bottlenecks, and security incidents in real time—addressing issues before they impact your operations.
2.SLA-Driven Performance Guarantees
- Our services are backed by strict Service Level Agreements (SLAs) for response times, resolution times, and system availability.
- This ensures accountability, consistent support quality, and guaranteed uptime for your critical business applications.
3.Continuous Optimization & Maintenance
- Beyond reactive incident resolution, we focus on proactive maintenance, system health checks, performance tuning, patching, and minor enhancements.
- Keep your systems optimized, secure, and performing efficiently over their lifecycle—delivering up to 30% cost savings in support overhead.
4.Cost Efficiency & Predictability
- Reduce operational overhead, labor costs, and capital expenditures by leveraging our scalable resources and shared expertise.
- Our predictable subscription models allow for better budget planning and resource allocation—eliminating surprise expenses.
5.Access to Specialized Expertise
- Gain immediate access to a broad spectrum of certified professionals across various technologies (ERP, IAM, Cloud, GRC, ServiceNow, DevOps) without the overhead of hiring, training, and retaining internal staff.
- Our team stays current with the latest updates and best practices—ensuring your environment remains cutting-edge and secure.
6.Reduced Operational Burden
- Free up your internal IT teams and business users from routine maintenance, troubleshooting, and support tasks—allowing them to focus on strategic initiatives, innovation, and core business functions.
Expert Support Across Your Enterprise Technology Landscape
ERP Systems:
Ongoing support, patching, upgrades, user management, and optimization for Oracle Cloud ERP, Salesforce, NetSuite, Microsoft D365 F&O, and SAP S/4HANA
Identity & Access Management (IAM):
Continuous management of user identities, access policies, privileged access, and identity governance platforms (SailPoint, Okta, CyberArk, Azure AD/Entra ID).
DevOps & Application Support:
Continuous integration/continuous delivery (CI/CD) pipeline monitoring, application performance management, and L1/L2/L3 support for your custom and packaged applications.
GRC & Compliance Platforms:
Monitoring of control environments, audit log review, compliance reporting, and support for regulatory changes (SOX, SOC 2, HIPAA, PCI).
Technology & Cloud Infrastructure:
Management and optimization of cloud environments (AWS, Azure, Google Cloud Platform), including cost management, security, resource scaling, and on-premises infrastructure.
Cybersecurity Operations (SecOps):
Threat monitoring, incident response, vulnerability management, security tool administration, and security analytics.
ServiceNow Administration:
Comprehensive support, configuration, customization, and optimization for your ServiceNow platform—ensuring ITSM, ITOM, CSM, and other modules function seamlessly.
Tangible Outcomes & Business Impact
June 12, 2025
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Access Review Efficiency: Moved from manual Excel-based reviews (20 hours per cycle) to automated SailPoint certifications—reducing review time to under 2 hours per owner. SoD Conflict Reduction: Eliminated 95% of existing SoD violations within three months of go-live—reducing material audit
Our Integrated Solution
June 12, 2025
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IGA Tool Selection & Planning: We conducted workshops with stakeholders (IT, Security, Audit, and Business Process Owners) to evaluate multiple Identity Governance & Administration (IGA) platforms. SailPoint emerged as the ideal fit due to its SoD automation, cloud readiness, and
The Business Challenge
June 12, 2025
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Disparate legacy systems led to siloed data and slow reporting, hindering strategic decision-making. Manual user access reviews were time-consuming, prone to errors, and created significant compliance risks—over 200 SoD conflicts existed across SAP, Oracle, and custom applications. The internal audit
Tailored to Your Needs: Onshore, Offshore, and Hybrid Delivery
Onshore Support
- Leverage localized expertise and direct, in-person communication.
- Ideal for highly sensitive data, specific regional regulatory requirements, or when close proximity to your teams is paramount for collaboration.
Offshore Support
- Access a vast pool of certified global talent for highly cost-effective solutions.
- Our offshore centers provide 24/7 “follow-the-sun” support—ensuring continuous coverage and rapid response times for non-time-sensitive issues.
Hybrid Model
- The best of both worlds.
- Combine the strategic oversight and direct relationship management of onshore teams with the efficiency and continuous coverage of our offshore centers.
